Refund Policy

Introduction

At Revenue Capture.AI, we are committed to providing high-quality business advisory and analytics services to help your business grow. This Refund Policy outlines your options and rights regarding refunds and cancellations for our subscription-based services.

1. General Refund Policy

All subscription fees paid to Revenue Capture.AI are non-refundable. We do not provide refunds or credits for any partial subscription periods or unused services. When you cancel your subscription, you will retain access to the Service until the end of your current billing period, but no refund will be issued for the remaining time.

2. Subscription-Based Services

2.1. Monthly Subscriptions

Cancellation: You may cancel your monthly subscription at any time. Cancellation will be effective at the end of the current monthly billing period.

No Refunds: No refunds will be issued for cancellations made during the monthly billing period.

2.2. Annual Subscriptions

Cancellation: You may cancel your annual subscription at any time. Cancellation will be effective at the end of the current annual billing period.

No Refunds: No refunds will be issued for cancellations made during the annual billing period.

2.3. Free Trials

Cancellation During Trial: If you cancel during the free trial period, you will not be charged.

Conversion to Paid: If you do not cancel before the end of the free trial, your account will automatically convert to a paid subscription and the standard no-refund policy applies.

2.4. Freemium Plans

Free Tier: Our free tier is provided at no cost and does not require payment. No refunds are applicable.

Upgrade to Paid: If you upgrade from a free tier to a paid tier, the standard no-refund policy applies.

3. Exceptions and Special Cases

While our general policy is that all fees are non-refundable, we may consider refund requests on a case-by-case basis for exceptional circumstances:

3.1. Billing Errors

If you were charged incorrectly due to a billing error, we will issue a full refund for the erroneous charge.

3.2. Service Failures

If the Service experiences significant technical failures or downtime that prevents access for an extended period, we may issue a partial or full refund at our discretion.

3.3. Extenuating Circumstances

In rare cases involving extenuating circumstances, we may consider refund requests on a case-by-case basis.

4. How to Request a Refund

If you qualify for a refund, please follow these steps:

1. Contact Us: Email our support team at Silvio@revenuecapture.ai with "Refund Request" in the subject line.
2. Provide Details: Include your full name, email, account username, order/transaction ID, and detailed description of the issue.
3. Review Process: Requests will be reviewed within 7 business days. We will contact you via email with our decision.
4. Refund Processing: If approved, the refund will be processed within 10 business days to your original payment method.

5. Non-Refundable Items and Fees

The following are non-refundable under all circumstances:

• Subscription Fees (monthly, annual, and other recurring)
• Custom Services (consulting, implementation, advisory)
• Third-Party Fees (payment processors, financial institutions)
• Administrative Fees

6. Cancellation Process

To cancel your subscription, you may do so through your account settings or by contacting us at Silvio@revenuecapture.ai. Please note:

• Effective Date: Cancellation is effective at the end of your billing period.
• Access Continues: You retain access until the end of the billing period.
• No Partial Refunds: No refunds for remaining time after cancellation.
• Reactivation: You may reactivate by subscribing again.

7. Chargebacks and Disputes

If you dispute a charge with your credit card company without first contacting us, we reserve the right to suspend or terminate your account and pursue legal action.

8. Changes to This Refund Policy

We may update this policy to reflect changes in our practices or legal requirements. Changes are effective immediately upon posting.

9. Contact Us

This Refund Policy was last updated on January 10, 2026.